FAQ

Frequently Asked Questions

Fully Managed IT Services – Pho Tue Software Co.,LTD monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.

Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.

Cybersecurity

IT Consulting

Cloud Services

Network Connectivity (ISP Services)

By leading with IT strategy and compliance guidance, Tecnologia fills two major gaps in the IT provider industry. This expertise helps clients:

  • Save time, money, and increase profitability.
  • Reduce employee frustration and improve team morale.
  • Solidify defenses against data breaches, ransomware attacks, and legal exposure.
  • Lower cybersecurity and compliance risk

Core Services are fixed, baseline foundational resources included in every Fully Managed IT Service Level Agreement.

  • vCIO – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
    Managed Services Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your vCIO and the service team, managing questions about IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency.
  • Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
  • Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
  • We will also answer basic questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service.
  • This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
  • Procurement Services – Tecnologia sources products exclusively from authorized channels and recommends business-class solutions. We also identify configuration options, ensure proper registration, manage licensing and warranties, and guarantee that all products are genuine.
    Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.

If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.

Tecnologia selectively partners with growing organizations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.

Tecnologia creates and maintains powerful, quiet, and secure IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.

Most Tecnologia locations limit new client onboardings to two per month. This approach allows us to institute comprehensive, data-driven quality controls – on the front end – which create increasing operating leverage for our clients throughout the lifetime of the relationship.

Тecnologia is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.

This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.

We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.

Our Service Level Agreement prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.

Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.

The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.

Operationally mature organizations in the following verticals:

  • Professional
  • ServicesCPA
  • Legal
  • Finance
  • Insurance
  • Real Estate
  • Consulting
  • Manufacturing
  • Healthcare
  • Nonprofit
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Đặt lịch tư vấn miễn phí

Trụ sở chính:  

128 Đường Bình Mỹ, xã Bình Mỹ, huyện Củ Chi, Thành phố Hồ Chí Minh, Việt Nam

Văn phòng làm việc Tp. Hồ Chí Minh

Toà nhà Viettel Complex Tower, Số 285 Đường Cách Mạng Tháng 8, Phường 12, Quận 10, Thành phố Hồ Chí Minh

Văn phòng làm việc tại Khu vực Bình Thạnh & Tp. Thủ Đức:

Tòa nhà The Landmark 81, 720A Đ. Điện Biên Phủ, Vinhomes Tân Cảng, Bình Thạnh, Thành phố Hồ Chí Minh

Văn phòng đại diện và làm việc Tại Đà Nẵng:

Công viên Phần mềm, Số 02 Quang Trung, Phường Bạch Đằng, Quận Hải Châu, Thành phố Đà Nẵng

Trung Tâm NOC Pho Tue SoftWare CO.LTD tại Thành phố Hồ Chí Minh: 

Tòa nhà The Landmark 81, 720A Đ. Điện Biên Phủ, Vinhomes Tân Cảng, Bình Thạnh, Thành phố Hồ Chí Minh

Trung Tâm NOC Pho Tue SoftWare CO.LTD tại Viettel IDC Bình Dương:

DT743 Phường Bình Hòa, Thành phố Thuận An, Tỉnh Bình Dương.

Trung Tâm NOC Pho Tue SoftWare CO.LTD tại CMC DataCenter Q.7: 

Coming Soon

 

Trung Tâm NOC Pho Tue SoftWare CO.LTD tại CMC DataCenter Quận 9: 

Coming Soon

Văn Phòng đại diện chính tại Hà Nội: 

Toà nhà Diamond Flower Tower, 48 Đ. Lê Văn Lương, Nhân Chính, Thanh Xuân, Thành phố Hà Nội

Trung Tâm NOC Pho Tue SoftWare CO.LTD tại Khu Công Nghệ Cao Hoà Lạc: 

DataCenter Viettel IDC, Khu Công Nghệ Cao Hòa Lạc,Khu Công nghệ cao, Km29, đường Láng – Hòa Lạc, Huyện Thạch Thất, Thành phố Hà Nội

Trung Tâm NOC Pho Tue SoftWare CO.LTD tại Khu vực Nam Thăng Long: 

Khu công nghiệp Nam Thăng Long , TTDL Nam Thăng Long, Phường Thuỵ Phương, Quận Từ Liêm, Thành phố Hà Nội

Trung Tâm NOC Pho Tue SoftWare CO.LTD tại Khu vực Pháp Vân: 

TTDL Pháp Vân, Đường Pháp Vân, Phường Cầu Giẽ, Quận Hoàng Mai, Thành phố Hà Nội